Shipping Policy
Shipping Policy
Welcome to our Sakura Scoops Shop! We want to ensure your experience is as exciting as the mystery scoop itself. Below you'll find all the details regarding shipping to help you understand the process and keep your anticipation high while you wait for your surprise package!
Processing Time
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Orders are processed within 5–7 business days (excluding holidays). You’ll receive an email with tracking information once your mystery scoop has shipped!
Shipping Methods & Rates
We offer several shipping options to cater to your needs:
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Standard Shipping (5–7 business days):
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$5.00
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Please note: Shipping times are estimates and may vary depending on your location and shipping carrier.
International Shipping
We currently do not offer international shipping.
Order Tracking
Once your Sakura Scoops Shop is shipped, you’ll receive an email with your tracking number. You can use this tracking number on the carrier's website to track your order’s progress.
Lost or Stolen Packages
While we strive to ensure a smooth shipping experience, once a package leaves our hands, we are not responsible for lost or stolen items. If your order is marked as delivered but you haven't received it, we recommend:
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Checking with neighbors or household members.
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Contacting the shipping carrier directly for further details.
Address Issues
Please double-check your shipping address before completing your order. We are unable to change the address once the order is placed. If you notice an error in your shipping address after placing your order, please contact us immediately at SakuraScoopsShop@gmail.com. We'll do our best to help, but once the package has shipped, we're unable to make changes.
Return & Refund Policy
Due to the nature of our Sakura Scoops, we do not accept returns or exchanges. ALL SALES ARE FINAL. However, if you encounter any issues with your order, please reach out to us within 7 days of receiving your scoop, and we’ll do our best to assist you.
Contact Us
If you have any questions regarding shipping, feel free to contact us:
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Email: SakuraScoopsShop@gmail.com
Thank you for choosing Mystery Scoop Store! We can’t wait for you to enjoy your surprise!